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Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Problems Concerning Unlocking:

  1. I entered the registration key into the unlock window, but the program is not accepting my code?
  2. I cannot find the Unlock command in the About menu.

General Problems:

  1. I can see the character, but when he speaks, I can see the bubble but cannot hear any voice?
  2. My Screen Saver doesn't run when Speak is running.

Speech Recognition Problems

  1. How can I adjust the microphone settings like in Agent 1.5? I cannot find it in Agent's Properties.
  2. The character does not respond to my spoken input?
  3. I installed the Speech Engine, and then when I try to install Microsoft Agent, I get the error: "Error creating process <regsvr32/s c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file specified."
  4. How do I make characters listen for voice commands? Speak doesn't respond to my voice command.
  5. My voice commands doesn't work. When I push SCROLL LOCK, it says that speech input is not available in English. what does that mean? Can I get it voice activated?

Visit Microsoft's Trouble Shooting Page for Microsoft Agent

Problems Concerning Unlocking

Q: I entered the registration key into the unlock window, but the program is not accepting my code?

A: Are you sure you have the right program that matches your registration code? If you purchased Speak, then you must Unlock Speak (and not Speak & Mail). Most people purchase Speak and they get a code to unlock Speak, and then use that code to unlock Speak & Mail instead.

Speak Lite Version starts with 1.0, Speak Version starts with 1.8 and Speak & Mail version starts with 1.9 and Speak & Mail 2000 version starts with 2000.

To find out the version you have. Go to the About Menu, and select "About Speak".

Q: I cannot find the Unlock command in the About menu.

A: You have an older version of Speak that doesn't have that command, download the latest version from http://www.shadisoft.com/download.

General Problems

1. I can see the character, but when he speaks, I can see the bubble but cannot hear any voice?

Some components of Microsoft Agent may not be installed properly. to fix this problem, please do the following:

bulletMake sure you have the latest version. Go to http://www.shadisoft.com/updates
bulletDelete the contents of C:\windows\msagent (if you have windows XP, or Windows 2000 ignore this step)
bulletDelete the contents of C:\windows\lhsp
bulletRun Speak setup again
bulletInstall Microsoft Speech Recognition again (If you had it installed before)
bulletRestart
bulletRun Speak and see if this fixes the problem.

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2. My Screen Saver doesn't run when Speak is running?

Go to Options/Character Tab, and disable idle animations.

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Speech Recognition Problems

1. How can I adjust the microphone settings like in Agent 1.5? I cannot find it in Agent's Properties.

Agent 2.0 has a whole Control Panel object where you can customize the settings for the input and output engines. You can also train agent for hearing, change pronunciation and more.

To install the Speech Control Panel, download Speech Control Panel.

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2. The character does not respond to my spoken input?

bulletAre you holding the LISTENING KEY (Usually SCROLL LOCK) when talking?
bulletVerify that your microphone is correctly plugged in. It is a good idea to test it with another sound input application to ensure that it works properly.
bulletVerify that a compatible speech engine is installed. Under Windows 95, Windows 98 open the Control Panel. If you find the Speech object there, open it, and it will list the speech engines available and installed on your system. If the Speech object is not present, install it from the Microsoft Agent Downloads page.
bulletVerify that your sound input for speech input is set properly.
bulletOpen the Speech input object in the Control Panel. If the Speech object is not present, install it from the Microsoft Agent Downloads page.
bulletSelect "Microsoft Speech Recognition 4.0 (English)" which is under "'Voice Input"
bulletClick "Adjust Microphone Settings" followed by "Training", if they are disabled, either you didn't install Microsoft Recognition 4.0 or it is not selected in the Speech Control Panel.

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3. I installed the Speech Engine, and then when I try to install Microsoft Agent, I get the error: "Error creating process <regsvr32/s c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file specified." I installed the Speech Engine, and then when I try to install Microsoft Agent, I get the error: "Error creating process <regsvr32/s c:\WINDOWS\msagent\AgentCtl.Dll>. The system cannot find the file specified."  

bulletYou have installed the Speech Engine before Microsoft Agent. You must install Agent components in the following Order:
bulletMicrosoft Agent 2.0
bulletL & H TruVoice Speech Engine
bulletMicrosoft Speech Recognition Engine
bulletTo fix this problem:
bulletGo to Control Panel
bulletAdd/Remove Programs
bulletRemove any of the following:
bulletLernout & Hauspie TruVoice ....TTS Engine
bulletMicrosoft Speech Recognition Engine 4.0 (Language)
bulletNow install the three components again in the order specified in the

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4. How do I make characters listen for voice commands?

bulletMake sure you have Microsoft Speech Recognition 4.0 Installed. To install it, go to:
http://www.shadisoft.com/agent
bulletIf you have that installed, hold the SCROLL LOCK key and say your command.
bulletIf the character doesn't understand or respond to your commands:
bulletOpen the Speech input object in the Control Panel. If the Speech object is not present, install it from the Microsoft Agent Downloads page.
bulletSelect the speech input engine you have installed.
bulletChoose the Microphone Settings Wizard button. If this button appears disabled, a compatible speech engine is not installed or the speech engine you installed may not support automatic adjustment.

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5. My voice commands doesn't work. When I push SCROLL LOCK, it says that speech input is not available in English. What does that mean? Can I get it voice activated?

Download Microsoft Speech Recognition 4.0 from http://www.shadisoft.com/agent.

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